At Holly Voyages, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Returns
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You may request a return within 14 days of receiving your order.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
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Certain items such as personal care gear, intimate apparel, or perishable goods cannot be returned for hygiene and safety reasons.
Refunds
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Once we receive and inspect your returned item, we will notify you of the status of your refund.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be made using the original payment method. If your order was placed via Cash on Delivery, we will issue your refund through bank transfer or store credit, as agreed with you.
Exchanges
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If you received a defective or damaged product, you may request an exchange within 7 days of delivery. We will replace the item at no additional cost.
Non-Returnable Items
The following items are non-returnable and non-refundable:
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Gift cards
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Clearance or final sale items
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Customized or personalized products
How to Initiate a Return
To start a return or refund request, please contact us at [email protected] with your order number, details of the item, and reason for return. Our support team will guide you through the process.